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Woman holding bucket under leaking kitchen pipe

Tips for Homeowners

Working With Insurance on Water Losses

Water damage losses are one of the most common types of claims homeowners file with their insurance companies. For those who have never experienced a water damage loss or who have never filed a claim with their insurance provider, the entire process can seem downright daunting. To ensure your insurance claim is handled promptly, here are a few tips to follow after your home experiences water damage.


1. Shut Off the Water

Make sure to shut off the water or the source of the water loss. Be sure to remove or turn off any electrical components. Be very careful not to slip on any hard surfaces; we recommend putting down some towels on the hard surfaces to add some traction if you need to walk in those areas.

2. Call a Water Damage Professional

Don’t Delay! Call a water damage restoration company as soon as possible after you discover the water damage. You do not need to wait for your insurance. A water damage restoration company should be available 24/7, and by calling right away you’ll be taking the proper steps to limit the spread of the water, protecting your property from further damage.

3. Call Your Insurance Company

Your next call should be to file a claim with your insurance company. A claims adjuster will be assigned to your claim, they normally take 2-3 days to visit your property to assess the damage. Homeowners DON’T have to wait for the adjuster to arrive to start the dry out process, the faster the dry-out process starts the fewer chances of microbial growth and secondary damage. START DRYING ASAP.

4. Review Your Insurance Policy

It’s always a good idea to have an understanding of what’s covered by your policy. Not all water damage losses are covered by insurance, so you’ll want to make sure you understand your policy’s coverage, deductibles, limitations, and exclusions. Also, note any deadlines for filing a claim. If you don’t have a copy of your policy or it was damaged, request one from your insurance agent.

5. Take Photos

Take photos of affected areas. Concentrate on personal items and furniture that might have got damaged to present to your insurance company.

6. Document All Communications

Whenever you speak to your insurance company, keep a detailed log of when the call took place, who you spoke to, and what was included in the conversation. Keep all written and digital communications as well.

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726-227-2829
We also speak Spanish

What Our Customers Think

Amazing staff. Sammy was very patient in guiding my through the whole claim process. Even after the job was done he made himself available to answer questions regarding my insurance payment. Great service, very grateful for all their help.

Angela A.

Eric and his team did a great job helping us repair our water damage that happened in our kitchen area.
They communicated very well and took care of the repairs quickly. Always returned calls or texts promptly if they did not answer phone or if they got a text.

Alvaro R.

Fast and professional service. Alex arrived at 3am to help us with our flooded living room. Had everything cleaned and dry in a timely manner. Great job.

Anthony B.
Alvaro ReynaAlvaro Reyna
18:10 01 Sep 22
Eric and his team did a great job helping us repair our water damage that happened in our kitchen area.They communicated very well and took care of the repairs quickly. Always returned calls or texts promptly if they did not answer phone or if they got a text.
anthony berlangaanthony berlanga
18:33 31 Aug 22
Fast and professional service. Alex arrived at 3am to help us with our flooded living room. Had everything cleaned and dry in a timely manner. Great job.
Michelle Ponce de LeonMichelle Ponce de Leon
01:00 11 Jul 22
They did an amazing job cleaning my house! I got home to find out my water heater had broken and made a mess. I called them and within a few hours they were in my house cleaning all the mess. I’m 100% satisfied with the great job they did! I highly recommend them!
Roberto AlvarezRoberto Alvarez
20:29 09 Jul 22
Outstanding restoration! Our Refrigerator ice maker line broke off over the weekend while we were out camping. When we arrived there was water everywhere, all our carpets were soak, furniture, and walls...We decided to call Complete Restoration due to their outstanding reviews on google. Technician Sammy came right away, conducted and assessment, and tackle the situation right there and then in very Professional manner. Water was extracted right away and humidifier and blower were allocated on site. After few days, everything looks that it never happen.I Strongly recommend Complete Flood Restoration!!!
Guy AmentGuy Ament
00:43 25 Jun 22
Sammy and Raul did an amazing job. They treated me like a family member not a costumer, number or just another job. Raul helped have everything repaired that needed to be repaired not what the insurance company wanted to pay for. When something bad happens to your home, you want people to treat it like a home not another building.
James WilliamsJames Williams
16:43 05 Sep 21
I really appreciated Complete Restoration after my condo was flooded from a bad storm. They had the equipment and experience to quickly dry me out. Alex was an awesome liaison for any help I needed, and took care of all the communication with the workers. Thanks everyone!
John williamJohn william
01:44 01 Sep 21
We had a flooding issue that came from our upstairs bathroom and flooded our lower level. They were here the same day and everyday after until every inch was dry. They are professional, friendly, informative and reliable. I highly recommend to Alex and Raul!
willson davidwillson david
18:10 29 Aug 21
I was extremely impressed with the response time, sense of urgency, professionalism and attention to detail provided by Alex during the estimate process. Alex exemplified the proper way to address an urgent situation and represented Complete Restoration at the highest level. I would recommend Complete Restoration to anyone based on my experience.
Tisha TishaTisha Tisha
07:02 07 Aug 21
I was satisfied with this company. The most helpful person was Sammy. He was prompt and professional. Sammy gave me an useful advice with my issue and worked on my estimate. I appreciated timely communication and professional engagement. I would recommend this company.
Farjana Yesmin EvaFarjana Yesmin Eva
03:14 07 Aug 21
Have nothing but good things to say about this company! Everything was done professionally and so quickly by Alex and Raul! Every detail was communicated and they helped us with the house restoration every step of the way. Everyone that came through the house was respectful and very knowledgeable! If you’re doing any work to your home this is the company to go with!!!!
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San Antonio’s Trusted Leader In Restoration & Cleanup Since 2003

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We Work Directly With All Insurance Companies

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Let us use our many years of experience, qualified staff and advanced procedures to ensure you have the best experience!

726-227-2829
We also speak Spanish