Call 210-559-4790

Tips for Homeowners

Working With Insurance on Water Losses

Water damage losses are one of the most common types of claims homeowners file with their insurance companies. For those who have never experienced a water damage loss or who have never filed a claim with their insurance provider, the entire process can seem downright daunting. To ensure your insurance claim is handled promptly, here are a few tips to follow after your home experiences water damage.


1. Shut Off the Water

Make sure to shut off the water or the source of the water loss. Be sure to remove or turn off any electrical components. Be very careful not to slip on any hard surfaces; we recommend putting down some towels on the hard surfaces to add some traction if you need to walk in those areas.

2. Call a Water Damage Professional

Don’t Delay! Call a water damage restoration company as soon as possible after you discover the water damage. You do not need to wait for your insurance. A water damage restoration company should be available 24/7, and by calling right away you’ll be taking the proper steps to limit the spread of the water, protecting your property from further damage.

3. Call Your Insurance Company

Your next call should be to file a claim with your insurance company. A claims adjuster will be assigned to your claim, they normally take 2-3 days to visit your property to assess the damage. Homeowners DON’T have to wait for the adjuster to arrive to start the dry out process, the faster the dry-out process starts the fewer chances of microbial growth and secondary damage. START DRYING ASAP.

4. Review Your Insurance Policy

It’s always a good idea to have an understanding of what’s covered by your policy. Not all water damage losses are covered by insurance, so you’ll want to make sure you understand your policy’s coverage, deductibles, limitations, and exclusions. Also, note any deadlines for filing a claim. If you don’t have a copy of your policy or it was damaged, request one from your insurance agent.

5. Take Photos

Take photos of affected areas. Concentrate on personal items and furniture that might have got damaged to present to your insurance company.

6. Document All Communications

Whenever you speak to your insurance company, keep a detailed log of when the call took place, who you spoke to, and what was included in the conversation. Keep all written and digital communications as well.

Call Now!  24 Hour Emergency Response.

210-559-4790
We also speak Spanish

Why Choose Complete Restoration?

You need a trusted dry out company to get the job done right when the water has permeated into the walls and floors of your home or business. With Complete Flood Restoration, you will receive the quick, thorough dry out services that you and your property deserve. Our certified water extraction specialists are passionate about helping your life return back to normal as quickly as possible, without cutting corners to achieve that. We will work to restore your water-damaged items and quickly dry out the interior of your home or business. Our dry out process completely removes water and any moisture from your walls and floors fast and thoroughly.

San Antonio’s Trusted Leader In Restoration & Cleanup Since 2003

Immediate Response Available, On Call 24/7

FREE Estimates & Free Thermal Imaging

Military & Law Enforcement Discounts

We Work Directly With All Insurance Companies

Speak With A Certified Technician 24 Hours A Day

Locally Owned & IICRC Certified

Call Us Today

Let us use our many years of experience, qualified staff and advanced procedures to ensure you have the best experience!

210-559-4790
We also speak Spanish