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Tips for Homeowners

Working With Insurance on Water Losses

Water damage losses are one of the most common types of claims homeowners file with their insurance companies. For those who have never experienced a water damage loss or who have never filed a claim with their insurance provider, the entire process can seem downright daunting. To ensure your insurance claim is handled promptly, here are a few tips to follow after your home experiences water damage.


1. Shut Off the Water

Make sure to shut off the water or the source of the water loss. Be sure to remove or turn off any electrical components. Be very careful not to slip on any hard surfaces; we recommend putting down some towels on the hard surfaces to add some traction if you need to walk in those areas.

2. Call a Water Damage Professional

Don’t Delay! Call a water damage restoration company as soon as possible after you discover the water damage. You do not need to wait for your insurance. A water damage restoration company should be available 24/7, and by calling right away you’ll be taking the proper steps to limit the spread of the water, protecting your property from further damage.

3. Call Your Insurance Company

Your next call should be to file a claim with your insurance company. A claims adjuster will be assigned to your claim, they normally take 2-3 days to visit your property to assess the damage. Homeowners DON’T have to wait for the adjuster to arrive to start the dry out process, the faster the dry out process starts the less chances of microbial growth and secondary damage. START DRYING ASAP.

4. Review Your Insurance Policy

It’s always a good idea to have an understanding of what’s covered by your policy. Not all water damage losses are covered by insurance, so you’ll want to make sure you understand your policy’s coverage, deductibles, limitations, and exclusions. Also note any deadlines for filing a claim. If you don’t have a copy of your policy or it was damaged, request one from your insurance agent.

5. Take Photos

Take photos of affected areas. Concentrate on personal items and furniture that might of got damaged to present to your insurance company. 

6. Document All Communications

Whenever you speak to your insurance company, keep a detailed log of when the call took place, who you spoke to, and what was included in the conversation. Keep all written and digital communications as well.

Contact Complete Restoration Today

Complete Restoration provides 24/7 emergency water damage services and works directly with all insurance companies. Our goal is to make the claims process as hassle-free as possible for you. If your home has suffered water damage, please do not hesitate to give us a call.

Call: 210-559-4790

(Free estimates 24 hours)

San Antonio’s Trusted Leader In Restoration & Cleanup Since 2003

  1. – Immediate Response Available, On Call 24/7
  2. – FREE Estimates & Free Thermal Imaging
  3. – Military & Law Enforcement Discounts
  4. – We Work Directly With All Insurance Companies
  5. – Speak With A Certified Technician 24 Hours A Day
  6. – Locally Owned & IICRC Certified

Owner Eric Argueta

We are ready to assist you in a friendly and helpful way; if you are in need of water damage restoration services, our company will do everything possible to make sure that you are completely satisfied with our services.

Why Call Complete Restoration When You Need Water Damage Help?

  • FREE Estimates 24/7
  • Immediate Response Available, On Call 24/7
  • Free Moisture Inspections With Thermal Camera To Find Hidden Leaks ($299 Value)
  • Level 2 Certified Exactimate
  • Owner Operated - Personal Service
  • Always Talk to a Real Person
  • IICRC Certified
  • State of the Art Equipment
  • Certified To Work With All Insurances
  • Fully Licensed & Insured
  1. Available 24/7/365 For Emergency Response 
  2. Fully Insured & Licensed
  3. Talk With A Real Person
  4. Direct Insurance Billing Available
  5. Certified in Water/Fire/Mold Restoration